---
title: Do You Respond to Emails/Phone Calls/Messages Promptly?
description: When you have a question about your Pool, need services or have an emergency, and are paying for a Pool Service you shouldn't have to wait to receive assistance.
---

[Pool Cleaning Tips & Tricks ⎜The Alpha and Omega Pools Blog](https://www.aopools.com/blog)

# [Do You Respond to Emails/Phone Calls/Messages Promptly?](https://www.aopools.com/blog/do-they-respond-to-emailsphone-callsmessages-promptly)

 Written by [Alpha Omega Pools](https://www.aopools.com/blog/author/admin) | Nov 20, 2012 7:38:22 PM

When you have a question about your Pool, need a repair or have an emergency, and are paying for a Pool Service you shouldn't have to wait to receive assistance. If you have to wait more than a day to get any response, usually that indicates a lack of attention to detail and customer service. There are a few exceptions of course, and some people prefer an email to a phone call, but I’ll usually respond to an email/message within a couple hours if it requires my attention or a response.

[View full post](https://www.aopools.com/blog/do-they-respond-to-emailsphone-callsmessages-promptly)

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