Many Pool companies have owners that are nowhere to be found. You may be able to talk to them on the phone, but if the people they hire aren’t reliable (and unfortunately that can happen quite often), you need to know you can count on the owner to make it right and make sure you’re satisfied and to follow thru with you. It’s just part of trust and building a good reputation. When selecting a Pool Cleaning Service to receive the best service Owner Operated is best.